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All
cancellations must be made by the authorised person/company
who has an account with ITS.
In the case of children taking lessons, it is the
parent or guardian, or the company to which billing is made,
who is the client. Children cannot cancel tuition.
Older children (15-18 years old) are welcome to inform us of
upcoming cancellations, as they are clearly capable of doing
so, but this must be followed by a signed request from
the authorised person before the cancellation can be confirmed
and the fees waived.
Ongoing
clients
Ongoing clients should inform us two working days before the
scheduled lesson if it is to be cancelled. This must be done
in writing, by letter, fax or e-mail. The administrative
office operates from 10 am to 6pm. Thus a lesson scheduled
for a Thursday afternoon must be cancelled before 6pm on the
previous Tuesday, at the absolute latest. All properly
cancelled lessons will not be charged.
Block-booking
Clients
Block-booking
clients cannot cancel lessons that have been finally confirmed
(i.e. paid for). Please ensure you are happy with the schedule
before confirming and paying. ITS will turn away other
applicants on the basis of your booking which is why no
cancellation can be accepted.
Sickness
If
you are able to provide a medical certificate, then ongoing
clients will not be charged and block-booking clients will be
refunded. Please let us know as soon as you know you cannot
attend due to illness. The medical certificate can be provided
afterwards.
Bad weather
Typhoon signal number 8 or above:
Black rainstorm warning:
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Students should not
come in for lessons. If the signal is raised during
lesson times, then we will close at the end of that
lesson period and send students home. Parents should
make arrangements to collect younger students. |
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Typhoon signal
number 3:
Red rainstorm
warning :
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Primary students are
entitled to cancel if they consider travel
conditions to be dangerous. We will remain open for
all primary students who wish to attend. All
secondary students should attend. Students
starting their journeys from designated high risk
areas in the New Territories should make a sensible
decision on whether it is safe to travel and inform
us immediately if they are unable to attend. |
We are
open to all students during other minor weather warnings.
The HKSAR government may also issue specific guidelines for
particular weather events. We will keep parents informed of
any changes to the usual guidelines. Closure by government
directive will mean that ITS will, in the first instance,
try to offer an alternative date and time, and in the event
that no mutually agreeable time can be allocated, ongoing
clients will not be charged and block-booking clients will
be refunded.
ITS reserves the right to cancel lessons at any time. We
will of course do our utmost to give as much warning as we
can.
NOTE: Booking lessons with ITS means agreement with the
terms and conditions set out in this document. Please be
sure you have read and understood it clearly.
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